Privacy Policy
Effective Date: January 1, 2026
Our Commitment to Privacy
At Insurance Support, we recognize that when you choose us for your insurance needs, you are entrusting us with your most personal and sensitive information. We take this responsibility seriously. This Privacy Policy outlines our uncompromising commitment to protecting your data, complying with industry regulations, and ensuring transparency in how we collect, use, and safeguard your information.
1. Information We Collect
To provide accurate quotes, facilitate underwriting, and service your policies, we collect various categories of personal information ("PI"). The types of PI we collect depend on the product or service you request:
Identity Data
Name, date of birth, social security number, driver's license number, and government-issued IDs necessary for identity verification and background checks.
Contact Data
Mailing address, email address, and telephone numbers.
Financial Data
Bank account details, payment card information, credit history, and credit scores (obtained from consumer reporting agencies) for premium payments and underwriting purposes.
Risk & Asset Data
Property details, vehicle information, driving history, claims history, and other data relevant to the risk being insured.
Sensitive Health Information
For Life and Health insurance products, we may collect medical history, prescription drug history, and other health-related information. We handle this data with strict adherence to HIPAA and other applicable health privacy laws.
2. How We Use Your Information
We do not sell your personal information. We use your data solely for:
- Quoting and Underwriting: Assessing risk and determining eligibility and premium rates.
- Policy Administration: Processing payments, issuing policy documents, and managing renewals.
- Claims Processing: Investigating, evaluating, and settling claims.
- Legal Compliance: Fulfilling our legal and regulatory obligations, including fraud prevention and anti-money laundering checks.
3. Disclosure of Information
We respect your confidentiality. We only share your information with third parties as necessary to conduct business or as required by law:
Insurance Carriers and Partners
We share data with insurance companies and underwriters to obtain quotes and bind coverage on your behalf. These entities are also bound by strict privacy regulations.
Service Providers
We may use trusted third-party vendors for payment processing, IT support, and customer service. They are contractually obligated to protect your data and use it only for the services they provide.
Legal Requirements
We may disclose information to law enforcement or regulatory bodies if required by a subpoena, court order, or other legal process.
4. Data Security
We employ state-of-the-art physical, electronic, and procedural safeguards to protect your personal information. This includes 256-bit encryption for data in transit and at rest, strict access controls, and regular security audits. While no method of transmission is 100% secure, we continuously update our security measures to combat emerging threats.
5. Your Rights and Choices
Subject to applicable laws, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data (subject to legal retention requirements).
- Opt-out of marketing communications.
To exercise these rights, please contact our Compliance Officer using the information below.